FAQs

3. Is shipping my only option?

• No, you can also pick up your items at either of our locations. Simply choose in store pick up during checkout. You'll receive an email when your order is packed and ready. You can pickup your package at your earliest convenience Monday - Friday 8:00am to 5:00pm. 
• 1019 N. Colorado Street Suite 100 Gilbert, AZ 
• 620 W Main Herington, KS 67449
• 6440 Oak Grove Rd, BLDG C STE. 300 Fort Worth,TX 76140

4. Why can't I ship my order?

• We only offer shipping for orders over $35. If your cart has a subtotal below $35, you will not see the shipping option during checkout. If you're having issues placing an order please email order@agridime.com for assistance.

5. Why can't I pickup my order?

• We offer pickup from both of our locations. In order to pickup your order, you must have all items in your cart available in the same location. If you have items in your cart from both locations, you may not see the pickup option during checkout. If you're having issues placing an order please email order@agridime.com for assistance.

6. How do I make changes to an order I already placed?

• Please email order@agridime.com for any issues or questions you have regarding your order, as soon as possible. We can not guarantee product or address changes if your order has already been placed, but we'll do our best!

7. What shipping carrier do you use?

• We ship with UPS and FedEx!

8. How does the meat stay frozen during shipment?

• We use a corrugated box that has an insulated liner inside with dry ice and ice packs! Watch the video at the bottom of the page to see how your package will arrive.

9. Where does the meat come from? 

• We partner with farms and ranches from the USA to allow consumers to purchase their beef products directly from the farm.

10. How much is shipping?

• Shipping is FREE when you spend $175 or more! If you purchase less than $175, the standard shipping fee is $19.85.

11. Can I pay for my order in installments?

• Yes, when using Shop Pay installments on orders between $50 and $3,000 you can pay for your order in 4 bi-weekly payments. The payments are even interest free. There are no late fees and it won't impact your credit score. Eligibility is managed by Affirm and based on your credit score. For issues with your installment, contact Shop Pay directly.

• Here's how:
  1. Add items to your cart
  2. Checkout with Shop Pay
  3. Choose to pay in 4 installments 
  
  Learn more about installments

12. How can I make a return?

• For all issues and refunds, please contact order@agridime.com within 15 days of receiving your order and be sure to include a photo of your order packaging slip.